When it comes to removing bad reviews, you have to play by the rules. Online Reputation Management can't remove reviews, only Administrators of the website can remove bad reviews. However, every website has a Terms of Service, Content Guidelines as well as other rules that allow us to submit removal requests that yield results for our customers.
Things to consider:
1. Most Business Owners or Marketing Directors try removing less than 5 reviews during their career. We try removing 5 reviews every 15 minutes for our customers, so we have extensive practices and case studies to compare
2. The Ant Theory: If a customer has verbally or written any objection to what you offer, because of your bad reviews - you have identified an "Ant." Where there is one ant you can see, there are thousands of ants you can not see. This means that you are loosing a lot of business you don't even know about.